Duties & Responsibilities
- Assists with the checking in of guests as per existing Front Office policies and regulations.
- Answers the telephone, screens and directs calls
- Takes and relays messages to guests correctly and promptly
- Provides requested information to callers
- Greets people entering the hotel
- Directs guests or any other visitors to the correct department
- Deals with queries from both the public and hotel guests
- Performs general administrative and clerical support
- Receives and sorts mail and deliveries
- Schedules any necessary appointments
- Ensures that Reception area is kept clean and tidy at all times
- Notifies the porter to transfer guests luggage to their assigned rooms
- Assists in guests check-out and knows how to settle guests accounts either by cash or credit card
- Informs guests of hotel and general information regarding restaurants etc
- Offers wake up services, orders taxi transfers as and when required.
- Able to operate the telephone call center
- Adhere to Hotels standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
- Ensure that duties are carried in an honest and ethical way by abiding the Hotels rules and regulations and the Cyprus Law
- Perform any other relevant duties assigned by the Front Office Manager
Requirements
- Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
- Pleasant, honest and friendly personality
- Ability to work in a fast pace environment and cope under pressure
- Computer Literate
- Commitment to learning & self-development
- Promotes cooperation & commitment within a team
- The ability to cope under pressure
- Problem-solving ability, to resolve issues as they arise
- Inspiring and motivating others while being caring and understanding
- Excellent interpersonal skills in handling staff relations and/or guest complaints
- Due to work permit restrictions, candidates must have the right to work in Cyprus
